Telephone Systems - Fenix Maintenance Pro

Fenix Maintenance Pro is our complete telephone system maintenance cover solution and includes 24/7/365 cover.


If your business doesn’t fit the normal 9am to 5pm business hours, then this 24/7 option might be for you. (Tailor made options are also available). Major incidents are responded to within 4 hours, minor issues are responded to within 8 hours.

Businesses who would benefit from this phone system maintenance option would be hotels, guest houses, public bars, surgeries, chemists, etc

Why Pick Fenix Solutions?

We are one of the few companies in Northern Ireland with a team of fully accredited telephone engineers. Those accreditations are supplied by telephone system manufacturers, once an engineer has passed through their strict training requirements.

Fenix Solutions are proud to have an engineering team that had been together for over 10 years. This allows the engineers to build a strong skills base and build good relationships with our valued customers

Our manufacturer trained and highly skilled engineers maintain a wide and varied spectrum of products. These include manufacturers such as Nortel, Panasonic, Avaya, LG, NEC, Siemens, Cisco and Netgear.

Our engineers are extremely customer focused and always willing to go the extra mile. Our 24/7 maintenance plan means that day or night there is always a trained engineer waiting to assist you with any problems that may occur.

Maintenance Pro Managed Options

Fenix Solutions understand that managing all the separate elements of the phone system, public telephone network, analogue, VoIP and SIP lines, call logging, call recording, broadband services etc. can be a situation that quickly spirals out of control.

It can also be extremely tedious having to explain the same fault over and over again.

Remove all this hassle and let Fenix Solutions manage all of this, providing one local port of call for all faults.

Benefits:

  • 24/7/365 Support Manufacturer accredited and qualified staff
  • Disaster recovery solutions should your phone syste crash due to power failure
  • Complete local stock holding of most phone system parts 
  • Complete fault tracking and history
  • SLA Agreements tailired to your business needs

Our telephone system maintenance agreements are available on a 3 year contract or a 5 year contract. These can be paid on a monthly basis or an annual basis. Fenix Solutions produce an easy to understand bill, and we also provide you with a service level agreement (SLA) for your peace of mind.

If you don't need 24/7/365 phone system maintenance, then click on the link below, to see our other phone system maintenenace options.