Maintenance Plus

Telephone System Maintenance Plus

Our Maintenance Plus Option covers Monday – Friday 9am to 5pm excluding bank holidays. This cover is ideal for those businesses that operate within the above times. Major incidents are responded to within 4 hours, minor issues are responded to within 8 hours.

Fenix Solutions are proud to have an engineering team that had been together for over 15 years. This allows the engineers to build a strong skills base and build good relationships with our valued customers.

All of this in turn allows the team to provide a superior maintenance service to all our customers.

Our manufacturer trained and highly skilled engineers maintain a wide and varied spectrum of products.

These include manufacturers such as Nortel, Panasonic, Avaya, LG, NEC, Siemens, Cisco and Netgear. Our engineers are extremely customer focused and always willing to go the extra mile.

Managed Maintenance Options

Fenix Solutions understand that managing all the separate elements of the phone system, public network, fax lines, call logging, broadband services etc. can be a situation that quickly spirals out of control and you feel that you spend more time explaining the same fault over and over again.

Remove all this hassle and let Fenix Solutions manage all of this, providing one port of call for all faults.

Benefits:

  • Manufacturer accredited staff
  • Experienced staff
  • Customer focused service
  • Disaster recovery solutions
  • Complete Local Stock Holding
  • Complete Fault Tracking History
  • SLA Agreement

Maintenance Plus Charge

Before we can figure out the cost of this service for your business, we usually need to do a survey. The cost does vary depending on the system type, the age of the phone system, and what aspects of the system you want to have cover for.

Our telephone system maintenance agreements are available on a 3 year contract or a 5 year contract. These can be paid on a monthly basis or an annual basis. Fenix Solutions produce an easy to understand bill, and we also provide you with a service level agreement (SLA) for your peace of mind.

We have other phone system maintenance options if this particular one is not for you. You can read about those by clicking here.