What is the Best Phone System for Remote Workers?
With so many people now working from home, many companies are trying to find a phone system that caters to the needs of all their employees. That includes office based, on the road and home workers.
Most companies in Northern Ireland still have a traditional PBX phone system which is located in their office. Depending on the type of system, that can make remote working quite difficult.
This is why many companies are now reviewing their phone system options. Hopefully the information we provide below can help you with making that decision.
Understanding the Communication Needs of a Home Worker
We would highly recommend understanding the exact needs of a home worker, before making any decision on changing a phone system. Below we have listed some important considerations:
- Does your work at home employee have a good quality broadband at home? Are they sharing this with lots of people?
- If your work at home employee usually has an office extension, do you want that replicated in their home, and will they work some days at the office and some days at home?
- Do they have a company mobile, or are you considering getting them one?
- Do they need video confecerencing to attend online meetings?
- How many employees will be working from home?
We would highly recommend gathering this information before making any decision about a phone system.
Why Should a Business Upgrade their Phone System?
There are key advantages in everyone having the same system, and especially important when they are working remotely. Modern phone systems are much more intelligent and advanced than their older counterparts.
They allow simple call forwarding, easy to access voicemail and allow your employees to take their calls irrespective of their location. They also come with a wide range of options that include call recording, logging all calls, SMS options, video conferencing and many other features.
What Phone System Options are available?
At Fenix Solutions we offer a full range of phone system options. It is of course always better to speak with one of our account managers, as with their expertise, they will be able to explain every option, including potentially making use of your existing system.
We have 4 main options for systems that are designed to be used for home workers.
8 x 8
We have explained each option just below.
We have installed a lot of Hosted PBX systems for many companies in Northern Ireland. We work with LG-Ericsson to install and maintain our premium Hosted PBX solution.
This has helped businesses transform their customer and employee experience. The system easily integrates voice, video, collaboration and contact centre on one technology platform. As such those businesses can now communicate faster and smarter to exceed customer expectations.
This type of phone system will be the best choice for most companies, as it is flexible, and offers the best range of home worker options. They can pick from a physical phone on their desk, a desktop phone (soft phone) or use their mobile as they would an extension in the office.
Digital Phone System
We are one of the few companies who can also install an on-premise phone system that still has lots of options for home workers. With this type of system, the main system is installed in the office and will use SIP channels for lines and calls.
Digital extensions are then wired in the office, and VOIP phones, and/or desktop soft phones can be used at home.
If you already have this type of system, then it is pretty straightforward to set up any home worker.
8 x 8 Home Worker Solution
8 x 8 offer a one cloud solution for voice, meetings, collaboration, an call centres. These systems support work from anywhere options and employees can connect and collaborate using high definition video conferencing.
Their basic plan includes:
- Unlimited calling in the U.K.
- Unlimited video meetings and chat
- Auto-receptionist, voicemail and extensions
- Business phone numbers
- Mobile and desktop apps
Microsoft Teams has become one of the most popular platforms on the market. Itis a form of VoIP PBX system, which can be used with a headset, a device or an IP phone. It does make use of Microsoft 365 Basic and can also be used for file storage and document creation.
As part of B4B Group, we are an authorised partner of Microsoft and have a lot of experience in helping set up these types of accounts without any disruption to your workforce.
Which is the Best Choice?
There are many issues to consider including the age of your existing phone system, what existing telephone contracts you have, and most importantly what your business needs to achieve from home working.
The actual best choice depends on the availability of broadband in the home workers location, they type of broadband available, and the features that you need them to be able to access.
We would highly recommend that you speak with one of our experienced account managers before making any decision. We will offer you the best advice that we can and explain all of your options.
Why Pick Fenix Solutions?
- Experienced communication's company with years of experience
- Based in Belfast with a team of fully accredited and trained engineers
- Northern Ireland billing and support teams at the end of the phone
- Partnered with the leading providers in all communication fields
- Communication specialists in home working solutions