Our accredited engineers, install and maintain all of our phone systems!



Before you make any decision, we think it is important to know that you do have choices. There are three different types of telephone system available on the Northern Ireland market. We can help you decide which is the right choice for your business needs.

Which Phone System is Best for Your Business?

The main purpose of any business telephone system is to provide companies of all sizes with a way to manage their inbound and outbound calls.

Business telephone systems offer features that are significantly different than residential phone systems.

Your phone system should be designed to handle multiple calls at once, and also have the capability to transfer calls within the organisation. Good phone systems have features that help manage call volume and routing to employees.

Main Telephone System Features

A lot of features are often jargon to businesses. We think it is very important to understand the KEY features as they will give you a good understanding of what to look for, when considering a new phone system.

Auto Attendent

Business phone systems use auto attendant to greet callers and help route the person to the right employee. (A menu of options)


Good telephone systems also have what are called daytime and out of hours greetings. This is very important as it means your business never misses a call, and that you have a professional greeting. The better phone systems will be able to have easy to change greetings for such things as Christmas Holidays, special offers etc

Voicemail and Voicemail to email

Business voice mail on phone systems should be an option for every business. You can record a professional voicemail when lines are busy, or when out of hours and then call customers back. You also have the option to have user voicemail on any extension so as individuals can make use of voicemail. Most modern phone systems also translate this voicemail to an email so as you can always be in touch.

Mobile Twinning

Mobile phone twinning pairs your desk phone to your mobile phone. Any call will ring both phones and is a great solution for employees who are on the road or working from home.

Call Recording

Good phone systems also have the option of call recording and with Fenix Solutions, this is included with all our Hosted PBX systems.

Transferring Calls

This is a basic option on all good phone systems and allows you to transfer incoming calls to the right person.

There are many other features, but those are the basic ones that make a difference between business and residential use.

Types of Telephone System

There are three distinct types of telephone system available on the market.

Hosted (Cloud) PBX Phone System

On-Premise Phone System

Digital Phone System

Just below we explain what these are, and the key differences between them.

Hosted Phone Systems

  • A Hosted phone system is also known as a Cloud or VOIP phone system
  • Each extension uses a license and all of the equipment (apart from the handsets) sits in the Cloud
  • That means your provider pays for the power, license upgrades and maintenance of the system
  • All calls are routed through a Broadband or Leased Line connection
  • This is a very popular solution and the ideal solution for a business with multiple premises
  • These systems can be leased or rented and some businesses pay for the capital upfront.

On Premise Phone Systems

  • With a traditional phone system all of the phone system equipment is located within the customer premises
  • The license software of the phone system sits behind the business firewall and the business pays for the power to run the system
  • The main reason a business wants a traditional phone system is because they are responsible for the security of the data
  • Any changes required need to be done in house or by your provider.
  • Most businesses either buy these outright, or lease them through a Finance company

Digital Phone Systems

  • A digital phone system is an on-premise system, however the lines and calls are made using the SIP network
  • Session Initiation Protocol (SIP) is the network replacement for ISDN lines
  • The system is located on the customer's premises and all the extension handsets are digital (analogue and DECT phones can also be connected)
  • All calls are routed through a Broadband or Leased Line connection
  • This system is also "Cloud Ready" should the customer wish to transition to the Cloud at some time in the future

Cloud Hosted Phone System - Most businesses are now moving to the Cloud as their preferred option. A "Cloud" system is more flexible and is also the preferred solution for any business with multiple sites. It does suit most businesses, but is should be installed on a separate line and fibre broadband connection to assure call quality.

On Premise Phone System - Businesses that are highly regulated prefer to have an on-premise phone system where they have full control over corporate information and customer data. These systems are still popular and need to be properly installed and configured by brand accredite engineers. We also highly recommend taking out maintenance on these systems

Digital/Hybrid Phone System - Some businesses prefer to have an on-premise phone system but want to have the benefit of lower cost SIP channels and SIP call costs. This is the best choice for those businesses, and as the handsets are compatible with other phone systems, any future transition to the Cloud is simple and cost effective.

For over 15 years, Fenix Solutions has helped Northern Ireland businesses make the best decision for their business type. We work very closely with our suppliers so as we can help your business improve productivity, leverage exceptional customer service and reduce costs.

Hosted PBX from Fenix Solutions

As we mentioned earlier, most businesses are now taking the opportunity to move to the cloud. We have partnered with Lg Ericsson, who are an award winning telephone company, to bring what we believe to be one of the best Cloud PBX systems on the Northern Ireland market.

These systems are referred to by many different names such as Cloud Phone System, Hosted Phone System, Hosted PBX etc.

The actual telephone switch sits in the "Cloud" and not on the customer's premises. Each office extension has a license associated with it, and these extensions are connected to a switch, with the switch being connected back to the router and modem

A call bundle is then shared among all of the extensions.

lg cloud extension phone

What On Premise Telephone Systems do we Offer?

We offer two leading brands which are Ericsson-LG and Panasonic

Ericsson LG

Ericsson-LG Enterprise is a global leader in providing business phone systems. We offer two systems which are called

  1. LG- emg80
  2. LG -UCP100

The EMG80 is perfect for any business with up to 50 extensions

The UCP100 is perfect for larger businesses with more than 50 extensions.


This system helps bring your buisness communications into the IP world with its ability to add ip telephony at any stage as it has 2 voice over IP channels out of the box. This system comes free with 2 Apps for mobiles, 2 free soft phones and 2 free click to call licences. A fantastic replacement system for an existing site from 3 to 24 extensions.


This is the larger version of the emg80 explained above. The iPECS UCP PBX is an award winning product and is ideally suited to businesses, needing a phone system which is flexible and can deliver powerful voice applications. It includes a Unified Communications Server, with Desktop , Mobile and Click Call applications included as standard.

It is also a very good choice for multi site companies and home workers are sleamlessy added without the need for a VPN connection.


Panasonic has been a market leading business telephone provider for over 25 years.

Fenix maintain many of their legacy traditional phone systems.

We also install the KX-TES824E on-premise phone system, which is a very good affordable choice for a smaller business with up to around 24 extensions.

This is a popular option for many schools and for smaller offices.

What Digital Telephone Systems do we Offer?

LG UCP 100

We use this system as it comes with built in VoIP channels for SIP, and it can also be easily scaled as a business grows. Users can use video, IM, audio conference, visual voice mail, as well as voice calls on one platform.

It ia also compatible with mobile client, Communicator, Mobile Extension, DECT, and Wi-Fi terminals. That meand mobile communications are available both in and out of the office.


Fenix engineers are amongst the most skilled in the region and provide an entirely professional service from planning through to implementation and maintenance.

Currently supporting a multitude of local companies from single offices and shops up to multi site companies with hundreds of users, Fenix Solutions offer the small company personality with the skills and abilities of the larger company.

Our service is 24/7/365 and we have a dedicated service desk for our customers to log faults, installation calls and queries. We offer a personalised service where our staff are accountable and available at the end of a phone. We know how our customers like to be treated and we never hide behind a call centre.

Fenix Solutions - The No.1 Choice for all your communications

Need More Information?

If you need more information, please feel free to call us on the number below, for a free, no obligation quote.

Copyright 2017, Company Name

Disclaimer  |  Privacy