24/7/365 cover. Fenix Solutions offer 24/7 maintenance to all our customers. If your business doesn’t fit the normal 9am to 5pm pattern then 24/7 might be for you. (Tailor made options are also available). Major incidents are responded to within 4 hours, minor issues are responded to within 8 hours.
Fenix Solutions are proud to have an engineering team that had been together for over 10 years. This allows the engineers to build a strong skills base and build good relationships with or valued customers. All of this in turn allows the team to provide a superior maintenance service to all our customers. Our manufacturer trained and highly skilled engineers maintain a wide and varied spectrum of products. These include manufacturers such as Nortel, Panasonic, Avaya, LG, NEC, Siemens, Cisco and Netgear. Our engineers are extremely customer focused and always willing to go the extra mile. Our 24/7 maintenance plan means that day or night there is always a trained engineer waiting to assist you with any problems that may occur.
Fenix Solutions understand that managing all the separate elements of the phone system, public network, fax lines, call logging, broadband services etc. can be a situation that quickly spirals out of control and you feel that you spend more time explaining the same fault over and over again. Remove all this hassle and let Fenix Solutions manage all of this, providing one port of call for all faults.