Call Recording Software in Northern Ireland

With call recording in place, business owners and managers can monitor the performance of their business. It also allows them to get real insight into how their employees actually handle the calls. These types of recordings can also be very useful when resolving disputes and complaints.

When using this type of software, there are of course some basic regulation and compliancy rules that companies need to follow. Here at Fenix Solutions we go the extra mile and make sure that these rules are followed on your behalf.

Most software will allow you to record calls on both lines and on extensions. You also have the option to include calls made on mobile phones, and if you use VOIP, ISDN or SIP, then this technology can also be incorporated.

call recording options

Benefits of Call Recording

Benefits of Call Recording

Why would any business in N.Ireland actually want to have their calls recorded. There are a number of different reasons for this and we shall have a look at those below:

Training Staff

The staff in your business answer phone calls and make calls every single day. In essence they become the voice of your business. How they speak with customers is very important as they are representing the business owner. Many businesses use call recording and listen in to random calls to see that customers are being treated with respect, and dealt with to your company's standards.

Customer Disputes

I am sure you have heard of the old saying, "He said, she said" and that is as true in business day to day life as it is in personal day to day life. Car sales, travel agents, solicitors, mobile phone contracts and we could go on, are often subject to dispute. One party says one thing and the other party says something different.

If you listen to the phone call, there is little doubt who said what to who and when.

Be able to demonstrate compliance

If your call recording software has the features listed above, then you are looking at a high quality software which should be good to use. At Fenix we use one of the leading providers in the industry and it is a company called Oak Telecom. They offer these services to companies like the BBC, BMW and Arsenal F.C. That should hopefully tell you that you are in good hands.

This software can be deployed for any size of business and Fenix can also supply various types of call logging and reporting, which again are provided to us by Oak.

Which Business Type Can Benefit?

Many different types of companies use this software including solicitors, accountants, Health Services and customer service call centres. There is an appropriate sized solution for any business. If you are looking for a call recording solution in Northern Ireland, then please feel free to contact us. One of our people will be able to advise you of the best solution for your business.

As always we will do our best to ensure that we provide you with the best competitive prices, and as always will support that with excellent customer service.

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