We are your local, Belfast based, communications specialists. We offer the latest in modern telephone technology, as well as lines, calls and broadband. All tailored specifically to the needs of your business.
Our humble beginning started when we were originally part of Kingston Communications (Hull) PLC until a management buyout in 2006, so our company have more than 30 years of industry experience behind us.
Our winning formula is to be able to provide a one-stop solution for business telephone systems, system’s maintenance and cost-saving telecommunication packages that use the latest in technology from ‘first in class’ networks, carriers and manufacturers.
All clients regardless of size are appointed a dedicated named account manager with direct dial, email and mobile number. We believe in establishing individual relationships with our customers through a business which is built on energy, agility, professionalism and knowledge.
We focus heavily on Customer service and this is rewarded by the regular testimonials we receive from new and existing clients. We understand that we are judged on the level of our service, and are committed to offering a first class service delivering unrivalled results. Over the years, we have built up a broad base of valued customers through hard work, an emphasis on detail and prioritising customer care above all else. We have grown our business by word of mouth and have gained a reputation for our honest, realistic business quotes and helpful advice
From humble beginnings Fenix Solutions was founded in 2006 as a small independent telecommunications provider, and how the time has flown.
It may only seem like yesterday we sold our first telephone system but this year we celebrate Fenix’s 10th birthday. We also celebrate our amazing customers who have been there throughout the journey and the successes, milestones and accomplishments of our incredible staff.
As you can imagine a lot can change in a decade, we have grown exponentially to become one of Northern Irelands top telecommunications companies. We have welcomed many new members of staff through our doors, many of whom still work for us today.
We have also seen our fair share of technological innovation over the years from traditional systems to the latest in hosted and cloud based technology. As such we understand the importance of updating our services to incorporate the latest in communications technology, that’s why we only stock systems from leading global brands such as Ericsson-LG, Avaya and Panasonic.
It is guaranteed that technology will always change and evolve, that’s just a given in our industry. However, what will always remain a constant in Fenix is our commitment to providing our customers with a high quality customer service.
Here’s, to the next 10 years!
We Conduct Our Business Around These Simple Principles
People are important - We believe that our employees have, and always will be our greatest assets. That is why we invest heavily in employee training schemes to ensure we are up to speed with the latest in telecommunications technology from leading global suppliers. It’s good for our employees, and our customers benefit as a result.
Personal Service -What makes us different from other telecommunication providers is we don’t hide behind call centres or automated messages. We guarantee a human response at all times because we believe in building personal relationships with our customers.
Tailored Service - Here at Fenix we don’t sell products; we sell a solution to a problem. As such we understand that no two problems are ever the same. Therefore, why should any two solutions be the same? That is why we are committed to proving customers with a communications solution that is individually tailored to the specific needs of their organisation.
Honesty & Integrity - At the core of our business we believe that to provide a truly genuine service you must add something which cannot be bought, and that is sincerity and integrity. That is why we will never recommend a telephone system that would not best fit the needs your business. By holding ourselves to high ethical standards we believe we can establish customer relationships that will last a lifetime.
7 Reasons To Choose Fenix Solutions
- You Believe That Your Telephone System Is Crucial To Your Business- Never miss a call or message again. This maximises your leads and sales.
- Helping Companies Since 1988- Telecoms has become more complex by the day. You will be guided through the telecoms minefield and all the latest technology by a company with over 30 years experience. Our guidance will help you make the right decision for your business.
- Individually Tailored Service- You will be visited by an experienced account manager who will discuss your specific needs. He will evaluate your ideas and based on his experience may make suggestions you had not considered saving you hours of frustration and confusion. You will then be provided with a detailed proposal clearly defining your new system.
- Minimum Disruption- When you place your order with us you can relax because we will manage your entire project. You will be working with a firm whose engineers are constantly re-trained to ensure that you get the very best possible service. We do whatever it takes to minimise any disruption to your business.
- You Can Be Confident- You will be working with an Avaya Accredited Partner who has the support of a world leading telephone systems manufacturer.With this huge resource available to us,you are in the safest possible hands.
- After Sales Support- Because your telephone system is critical to your business you can be assured of exceptional and continuous support. You will join the hundreds of clients who already experience our service and enjoy peace of mind-year after year.
- Your Guarantee From Us- We want you to be 100% delighted with our products and service. If you’re not,and we’re unable to put it right for you then you will be refunded in FULL. That is a confident statement to make, but customer satisfaction really is everything to us.